How To Avoid a Costly Onboarding Meltdown – A CEO Perspective

In this final episode of the Smart Supply Chain podcast onboarding series, the Garrison Sisters sit down with ALOM CEO Hannah Kain to explore why she believes onboarding is the defining stage of any 3PL partnership. Hannah shares why flawless launches require going far beyond the basics—digging into stakeholder needs across operations, finance, data integration, sustainability, reporting, and end-user expectations. Her insights reveal how disciplined planning, collaboration, and true listening build trust from day one and set every supply chain program up for long-term success.